Wastrels Anonymous

Do you remember the times?~

Yet another complain letter to Citibank. Though there is alot of promotion for this card but I would not encourage using this card as the service and system of citibank is sucky. Too many bad experience.

p.s: I was being told if I were to opt for online statement I would not received paper statement, which UOB and DBS could provide. Simply cannot understand why such a huge bank could not fufill such a request.

My Complains are as below:

I am a holder of citibank credit card. I am writing in to express my frustration with the system and service of citibank. Previously I had wrote in to express my unhappiness with citibank step-up account and was very disappointed with the service. However, as the SMRT credit card promotion was attractive hence I decided to give citibank another chance to prove that it was a superior bank. However, again to my disappointment I was being wrongly charged of late payment of $43 plus. I had not received a single statement from citibank since my registration to inform me of my outstanding. I had been waiting for my statements for near 2 months till I called in to citibank and found out that I had opted to receive online statement which I did not received any notice for this. In addition to this, I was not even given the internet password to view my online statement for my SMRT credit card. Only when I called in to the call centre today than I realised that I was being charged for late payment which your kind customer service officer had later waived off. Though the late charged was being waived off, I would like to express my unhappiness and disappointment to citibank and sincerely wished that you could improved on your system and service. Thank you.